Sales Call Scorecard

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By Jerome Clatworthy

When it comes to sales calls, a scorecard can be an invaluable tool for tracking performance and guiding improvement. A good scorecard should assess both qualitative and quantitative measures of success such as call duration, customer satisfaction, product knowledge discussed, objections handled and number of upsells or cross-sells made. By capturing these metrics over time you’ll have more insight into how your reps are performing and where they may need additional training or support.

Related resource: Sales Call Template

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