Sales Call Center Metrics

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By Jerome Clatworthy

Sales call centers are often measured by a variety of metrics. The most common ones include average handle time, customer satisfaction rate, and conversion rate. Average handle time measures how long it takes for a representative to close the call with the customer. Customer satisfaction rates measure how satisfied customers are with their experiences when they interact with representatives on calls or in other ways while conversion rate tells us how successful our sales efforts truly were.

Here’s another article that could provide some help: Sales Call Coaching Template

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