Cold Call Transfer

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By Jerome Clatworthy

A cold call transfer is a method of transferring a customer service call from one department to another. This type of transfer can be used when the initial representative is unable to answer the customer’s question or resolve their problem. It requires that the first representative provide clear and concise instructions on how to proceed with the second department, as well as any information about the customer’s issue for reference. Cold call transfers are an important part of providing effective customer service and ensuring customers feel taken care of at all times.

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